Examples of Client Engagements

Vendor Selection

Engaged by large but non-integrated academic medical center to lead their selection of a new platform to support their enterprise-wide Registration/ADT, Scheduling, and Professional Billing and Hospital Patient Accounting workflow requirements to improve patient access and the overall patient experience.

5.3 Upgrade Management

Provided 5.3 Upgrade Project Manager to manage all upgrade activities including project planning, resource management, system build, integrated testing, training and conversion go-live support.

ICD-10 Conversion

Led impact assessment and development of ICD-10 conversion project plan, which included upgrade to Centricity Business 5.3

Revenue Cycle Management & Enhancement

  • Served as Interim Billing Manager for a faculty practice which utilized GE Centricity Business. Outcomes included stabilizing revenue cycle performance, participating in the recruitment of the full-time replacement, and mentoring the new hire during the transition phase.
  • Served as Project Manager for a Centricity Business client who was bringing a newly acquired 200+ physician practice onto their GE system. In addition to application related work, this included development of a Central Billing Office and Central Patient Access Center.
  • Implemented ETM at a large group practice. Services included extensive redesign of workflows and staffing structure, and development of performance metrics and the use of benchmarks.

Technical Consulting

  • Implemented Advanced Web throughout large multi-specialty practice environment.
  • Served as Interim System Manager overseeing the day to day management of hardware, operating systems, databases, connectivity and system processing.
  • Developed Registration, Scheduling and Charge interfaces between Centricity Business and third party EHR’s including Epic and Allscripts.
  • Implemented 837/835 EDI transaction sets to multiple clients, including both clearinghouses and direct payer connections.

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