Epic MyChart Optimization and Patient Engagement

Engaging patients in their healthcare through improved technology, education and interaction promotes not only more effective delivery of care to the patient, but also reduction in costs to healthcare organizations. Mychart provides engagement opportunities through patient reported outcomes, communication with providers, ease of scheduling, enhanced digital health monitoring and promotes increased clinical productivity. These mechanisms support overall ACO goals as well as patient loyalty and overall satisfaction.
Culbert’s team of MyChart and Patient Engagement experts focus on the following to optimize the patient portal:
  • Increasing patient adoption and provider engagement through marketing and branding
  • Design to support functionality including block scheduling, messaging, proxies, telehealth, open scheduling, prescription manegement and more
  • Reporting strategies to increase transparency of organizational goals and quality metric initiatives
Common Findings
Epic Clinical Optimization
  • Opportunities to leverage open scheduling, telehealth and provider communication
  • Limited transparency of provider struggles to respond to patient inquires
  • Insufficient promotion of patient portal registration and usage by clinical staff
  • Opportunity to increase patient portal use through patient-entered questionnaires, E-Visits and Video
Sample Engagement Approaches and Timelines
MyChart Optimization and Patient Engagement Approach
Culbert’s MyChart optimization and patient engagement approach begins with a two-week, current-state operational and system assessment identifying opportunities to improve chronic disease management, lower healthcare costs as well as support patient loyalty. Based on Culbert’s findings, recommendations and organizational prioritization, a three to six-­‐month implementation phase commences to enhance system functionality, adopt operational workflows and enrich marketing campaigns. Once implementation is complete, Culbert will assist with short-term ROI identification while providing appropriate education and documentation for continued organizational measurement.
Recent ROI
  • Increased mychart activations, patient reported outcomes and provider communication outreach
  • Results release proactivity to support cost savings and HIM overhead
  • Decrease in call volume and no-shows through online scheduling and appt request management
  • Increase in e-visits and video visit opportunities to improve patient ownership of health management
Our Operational Epic Practice
Culbert’s Epic Practice is led by tenured leaders who have served as project directors in organizations like yours. Additionally, our leadership team is Epic Certified – ready to join you in your steering committees and just as skilled working alongside your staff. The Epic Practice has 30+ cross-certified application and reporting leads, interface architects, instructional designers and program managers.