Epic Revenue Cycle Optimization

Culbert’s revenue cycle operations team and Epic revenue cycle team collaborate closely to bring our organizations the most knowledgeable and experienced support to navigate payer, SBO and payment reform. We work closely with Epic organizations to ensure charge automation, coding accuracy and cash flow are optimized across the entire revenue, scheduling and registration lifecycle. We ensure revenue cycle executives from our team are engaged throughout our work to support and drive your financial goals.
Common Findings
  • More than 50% opportunity to design improved dashboards to support operations
  • Error-pool and interface optimization opportunities
  • Centralized schedgistration, SBO education, self-pay application design
  • Maintenance and support of cross-application integration including hospital and professional billing staff integration
Common Results
  • Enhanced patient self-pay capabilities, reduction in rejected claims and increased net cash
  • Improved collections: decrease days in A/R by improving charge lag and claims accuracy
  • Improved workqueue management through accurate algorithms and account prioritization automation
Sample Engagement Approaches and Timelines
Revenue Cycle Optimization
Our engagements commonly start with a four to six-week assessment beginning with a basic overview of requested performance indicators with executive sponsors. A discovery process includes meeting with key leaders in addition to reviewing Front and Back-End, Charge Integrity and overall day-in-a-life charge review. We follow a complex patient scenario including clinical operations and revenue operations to identify opportunities to improve key performance indicators from ordering to charge reconciliation.
Our Operational Epic Practice
Culbert’s Epic Practice is led by tenured leaders who have served as project directors in organizations like yours. Additionally, our leadership team is Epic Certified – ready to join you in your steering committees and just as skilled working alongside your staff. The Epic Practice has 30+ cross-certified application and reporting leads, interface architects, instructional designers and program managers.
Recent Engagements and ROI
Client A
Scenario: Culbert assessed patient access functionality, workqueue management and procedure records to resolve inaccurate claim submissions and professional charges. We completed a 6-week assessment and were engaged to drive functional and process changes to obtain revenue growth and integrity.


Return on Investment
  • 14% growth rate in health system revenues
  • 25% increase in available ambulatory appointment slots
  • 20% increase in new patient referrals
  • 20% increase in new patient volumes
Our Operational Epic Practice
Culbert’s Epic Practice is led by tenured leaders who have served as project directors in organizations like yours. Additionally, our leadership team is Epic Certified – ready to join you in your steering committees and just as skilled working alongside your staff. The Epic Practice has 30+ cross-certified application and reporting leads, interface architects, instructional designers and program managers.