As we begin the final month of 2017, I wanted to share some of the major highlights coming out of our Epic Consulting Practice.
For starters, we are delighted to have Jim Murray join our team as our first Chief Information Officer. Jim joins Jaffer Traish as the leaders of our Epic practice. Jim previously served as Vice President of Information Technology for CVS/MinuteClinic at CVS Health, where he led all aspects of their large scale Epic deployment. This was the first use of Epic in a retail healthcare setting and grew to be the 2nd largest deployment of Epic systems. The implementation spread across 33 states and the District of Columbia and was completed with no interruption of system availability.
As a management consulting firm, we pride ourselves on offering innovative solutions to improve operational and financial performance leveraging our deep knowledge of advanced Epic functionality. Examples of our recent engagements include:
Improving Physician Satisfaction
- Evaluated five multi-specialty clinics to evaluate opportunities for improving both clinical operations and provider satisfaction. The insight obtained through provider interviews and analysis of Provider Efficiency Profile (PEP) reports led to a focused EpicCare optimization plan including adoption of specific SmartTools, InBasket training and sharing high efficiency provider note templates. For one specialty area alone, this resulted in a 30 minute reduction in the time spent documenting and completing encounters each day.
- Implemented a virtual scribe solution for one faculty practice plan. Pilot program resulted in all encounters beginning closed during the patient encounter, which reduces physician administration time by over 60 minutes per day, and reduced claim lag by 2 days.
Implementation Project Management
- Engaged by two separate academic medical centers to lead the implementation of Epic’s enterprise applications, ERP and imaging solutions to newly acquired community health systems.
- Leading the development and implementation of a Revenue Integrity Program for a large IDN. RI implementation is being deployed concurrently with their Epic deployment, which also involves migration to a central access center and newly formed Single Billing Office.
- Completed a recent charge flow analysis for a 5 hospital health system by reviewing audit results data, managing coding, pricing, revenue code assignment, code updates for all hospital departments, working with department directors and finance to implement changes and updates in preparation for the Epic implementation
- Provided Epic go live support to charge guardians and revenue integrity staff on workqueues; expedited correct charge capture and coding procedures
- Led implementation of Revenue Guardian.
- Engaged by community health system to lead their IT and operational teams as they install Epic hosted by an affiliated academic medical center.
- Engaged by a faculty practice plan to provide revenue cycle advisory services as they transition to a new instance of Epic hosted by their hospital partner.
Find out more about our Epic Practice –http://culberthealth.com/index.php/epic-consulting-services/