Executives from Integrated Health Systems all over the country are contemplating whether or not the SBO model is right for their organization. Typically, the consideration for becoming an SBO comes with the decision to migrate to a new revenue cycle technology platform. This migration affects an organizations’ Hospital and Physician billing workflows and as a result during the strategic planning process, the inevitable question is posed: “Given our new technology and its integrated capabilities, should we merge the Hospital and Professional Business Offices?”
As you evaluate the utilization of a single billing office, key requirements include:
- Validation of current state organizational goals
- Establishment of revenue cycle/IT governance structure
- Assistance with system design to support SBO approach
- Inventory of informatics/business intelligence program
Clients who have developed an SBO have seen the resulting benefits:
- Consolidated patient friendly statements inclusive of hospital and professional charges
- Enhanced customer service and patient satisfaction
- Streamlined single workflows: consolidated statements, payment posting, payment plans, collections and bad debt
- Easier patient follow-up from single worklists
As patients continue to have more options when choosing how their care is delivered, health systems are looking to find ways to make access to care less complicated and efficient. Developing an SBO enhances integration and is key to increasing patient engagement and satisfaction.
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