Effective TouchWorks Upgrade Project Management
Allscripts TouchWorks upgrades or hotfix changes often require a combination of Allscripts and client resources. Ultimately, project oversight responsibilities fall upon the client to ensure that the workflow and application changes support every organization’s unique requirements. Delineating the upgrades responsibilities between Allscripts and client staff is a key factor to completing this work in a cohesive and timely fashion.
While Allscripts brings essential technical knowledge and experience to the table, the client still needs to be in control to ensure alignment with their unique requirements. An internal client project manager can safeguard that the client’s questions and concerns are addressed in a timely manner and that their timeline and needs are first priority. Allscripts provides proven project plans which can be easily personalized for each client. This aligns Allscripts’ best practices with client constraints and requirements.
Pre-requisites are provided by Allscripts, but must be verified for each client environment before the upgrade can occur. This often requires bridging a gap between EHR support and IT, again reinforcing the need for an internal project manager with insight into an organizations current state workflows. Additionally, knowledge of current configurations and customizations ensures that the upgrade leverages new features and functionality, while maintaining any client-specific personalization.