In the ever-changing healthcare industry, there are multiple challenges faced by organizations today. In addition, there are growing financial pressures to improve clinical operations as physician groups strive to be more efficient with deployment in LEAN methodologies. To be successful, organizations will need to cut costs, enhance operational efficiencies and improve quality and outcomes. Clinical Operations should be reviewed thoroughly. The assessment can provide an opportunity for the organization to reassess many aspects of its clinical operations and provide a snapshot of future plans and put into the organization’s action plan. To ensure an accurate appraisal of the organization’s performance and needs, the process should be thoughtful and deliberate.
The scope of the assessment places greater importance on strategic planning. To begin, physician groups should evaluate their clinical operations organizational structure including leadership qualifications and organizational structure in order to promote optimal clinical operations performance and efficiency. This should include identifying strengths and weaknesses on Senior and Administrative Staff Leaders.
Next, should be a review of key metrics such as physician productivity and quality data. This should include evaluation of current contractual incentives provided to physicians as a way to enhance productivity and process improvement support.
Clinical practice operations assessment of several practices within the organization through shadowing and interviews should follow. This would focus on clinical work flow, patient flow, staff roles, responsibility, training, physician EHR use and administrative tasks, recognizing efficiencies, throughput, gaps, and deficiencies.
Lastly, it is important to analyze recent organizational wide changes, process improvements, action plans, and how performance has historically been monitored. Observance and clinical shadowing should have provided insights on the organization’s current culture. The key is to take these first steps and move forward with the recommendations identified in the assessment.