Dr. Nancy Gagliano & Michelle Taylor Centralizing patient access is the current trend in healthcare. Improve your patient experience by giving them one phone number to access your entire... read more →
For a successful patient access center, you must have the right staff and the right number of staff. The right staff involves hiring, training, management, leadership, and retention, supported by... read more →
Providers and clinical practices are persuaded to transition patient access responsibilities to a central patient access center. This comes with the promise of removing administrative burdens for patient scheduling, registration,... read more →
Over the last decade, health care organizations have implemented centralized access centers with the promise of a panacea to improve patient satisfaction, access, volume, revenue, and all that ails ambulatory... read more →
There has been a lot of talk about Physician Burnout and the causes for it, often blamed on the EHR and burdensome federal and insurer regulations. In addition, although seldom... read more →
Healthcare executives know that physician champions are critical to achieve successful change within their organization for many projects. However, merely selecting a physician to function as the champion for an... read more →
You might be hoping that I’m going to say the most important thing about MACRA is that it will go away with a new president and the promise to tear... read more →
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