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Culbert Healthcare – CHS Culbert Healthcare – CHS
  • SERVICES
    • CLINICAL OPERATIONS
    • MANAGEMENT CONSULTING
    • HEALTH IT
      • EPIC CONSULTING
      • ATHENAHEALTH & ATHENAIDX
      • ALLSCRIPTS CONSULTING
      • CERNER CONSULTING
  • MEDIA & EVENTS
    • CONFERENCES
    • WEBINARS
    • CASE STUDIES
    • NEWSLETTERS
  • CAREERS
    • AVAILABLE POSITIONS
    • BENEFITS
    • STAFF TESTIMONIALS
  • ABOUT
    • MANAGEMENT TEAM
    • COMPANY MEETING & PRESIDENTS CLUB
  • BLOG
  • CONTACT

About Dr. Nancy Gagliano, MBA

Dr. Nancy Gagliano – Chief Medical Officer Dr. Gagliano brings more than 25 years of clinical and leadership experience to Culbert. Before joining Culbert, Dr. Gagliano served as senior vice president of CVS Health and as Chief Medical Officer of MinuteClinic, CVS Caremark. In these roles, she led operations, physician management, footprint expansion, health system affiliations, as well as innovation of new services including telehealth. Under her leadership, CVS/MinuteClinic grew from 400 to over 1,100 clinics in 6 years, seeing over 5 million patients annually. Prior to this, she served as senior vice president of Practice Improvement at Massachusetts General Hospital (MGH)/Massachusetts General Physicians Organization (MGPO), where she was responsible for improving patient access, clinical quality and operational efficiency for MGH’s 400 medical practices. In addition, as a physician leader she led efforts to enhance physician productivity, maximize use of the EHR, and to develop leadership talent. Dr. Gagliano completed her M.D. from Harvard Medical School, M.B.A. from Northeastern University and B.S. from Union College. She is a renowned speaker, most recently presenting at the following conferences, among others: IEEE PULSE EHR Visionary Series, Providence Women in Leadership Symposium, and The Wharton Business School Healthcare Conference. Additionally, she was recently recognized by Providence Business News as an industry leader in healthcare services.

New Telehealth Rules Provide a Significant Opportunity for Providers if you Follow the Rules

As you may have heard CMS has opened the door for broad based telehealth services during the COVID- 19 crisis.  This will increase access to care, provide higher compensation than... read more →
  • March 20, 2020
  • Dr. Nancy Gagliano, MBA
  • Telehealth

Patient Access: Technology, it’s More Than Just a Telephony System- How Does Your Organization Score?

Dr. Nancy Gagliano & Michelle Taylor   Centralizing patient access is the current trend in healthcare.  Improve your patient experience by giving them one phone number to access your entire... read more →
  • September 18, 2019
  • Dr. Nancy Gagliano, MBA
  • Uncategorized

Patient Access- Staffing

For a successful patient access center, you must have the right staff and the right number of staff.   The right staff involves hiring, training, management, leadership, and retention, supported by... read more →
  • September 10, 2019
  • Dr. Nancy Gagliano, MBA
  • Patient Access, Uncategorized

Patient Access: Partnering with Clinicians is Essential for Success

Providers and clinical practices are persuaded to transition patient access responsibilities to a central patient access center.  This comes with the promise of removing administrative burdens for patient scheduling, registration,... read more →
  • August 1, 2019
  • Dr. Nancy Gagliano, MBA
  • Patient Access

Patient Access Centralization- Far More Complicated than Anticipated

Over the last decade, health care organizations have implemented centralized access centers with the promise of a panacea to improve patient satisfaction, access, volume, revenue, and all that ails ambulatory... read more →
  • July 9, 2019
  • Dr. Nancy Gagliano, MBA
  • Patient Access

Signature Ready

There has been a lot of talk about Physician Burnout and the causes for it, often blamed on the EHR and burdensome federal and insurer regulations. In addition, although seldom... read more →
  • December 4, 2018
  • Dr. Nancy Gagliano, MBA
  • process improvement

Selecting and Mentoring your Physician Champions for Organizational Change

Healthcare executives know that physician champions are critical to achieve successful change within their organization for many projects. However, merely selecting a physician to function as the champion for an... read more →
  • September 13, 2017
  • Dr. Nancy Gagliano, MBA
  • Uncategorized

What is the Most Important Thing to Know About MACRA for 2017

You might be hoping that I’m going to say the most important thing about MACRA is that it will go away with a new president and the promise to tear... read more →
  • December 1, 2016
  • Dr. Nancy Gagliano, MBA
  • MACRA, Uncategorized

Recent Posts

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  • Improve Revenue by Optimizing Coding Performance
  • Work Claim Denials More Efficiently Using Owning Areas: Epic Resolute Hospital Billing
  • Why Now is a Good Time to Shift Your Focus

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