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Culbert Healthcare – CHS Culbert Healthcare – CHS
  • SERVICES
    • CLINICAL OPERATIONS
    • MANAGEMENT CONSULTING
    • HEALTH IT
      • EPIC CONSULTING
      • GE/IDX CONSULTING
      • ALLSCRIPTS CONSULTING
      • CERNER CONSULTING
  • MEDIA & EVENTS
    • CONFERENCES
    • WEBINARS
    • PUBLICATIONS
    • NEWSLETTERS
  • CAREERS
    • AVAILABLE POSITIONS
    • BENEFITS
    • STAFF TESTIMONIALS
  • ABOUT
    • MANAGEMENT TEAM
    • COMPANY MEETING & PRESIDENTS CLUB
  • BLOG
  • CONTACT

About Jill Berger-Fiffy

Deconstructing the Construction of a New Facility

The success of building a new clinical location is dependent on many factors and people working collaboratively and in sync.  Some tips for a successful outcome include: Time - One... read more →
  • June 22, 2017
  • Jill Berger-Fiffy
  • Uncategorized

Do You Have a “Culture of Safety” in your Ambulatory Setting?

Safety is no longer a problem just for executives. Much is said at conferences by health organizations and is in the literature about having a “culture of safety.”  This term... read more →
  • May 10, 2017
  • Jill Berger-Fiffy
  • Uncategorized

Patient Perception is Everything When it Comes to Patient Satisfaction

In the medical practice, patient satisfaction scores offer valuable insights to the perception of the patient experience. The person having the most significant impact on the organization is the provider. Practice... read more →
  • March 27, 2017
  • Jill Berger-Fiffy
  • Consumerism

The Perfect Storm

Operational planning should include a plan for inclement weather. When considering how to handle an upcoming storm, there are only four options.  They are (1) Open as usual (2) Close... read more →
  • March 14, 2017
  • Jill Berger-Fiffy
  • Uncategorized

Transforming Access Through Scheduling Redesign

Long wait times can be a symptom of scheduling and access problems. When new providers join a practice, significant time and effort is put forth to “create” the schedule and... read more →
  • August 9, 2016
  • Jill Berger-Fiffy
  • Management Consulting, Patient Access

Enhancing Team and Leadership Performance Through LEAN Principles

  I recently finished an assignment with a client whom was fully immersed in developing a LEAN culture. The experience reminded me, how the use of LEAN principles can enhance... read more →
  • August 1, 2016
  • Jill Berger-Fiffy
  • Management Consulting

Improving Your Financial Health Through Patient Engagement

Maintaining financial stability at the practice is no longer easy with high deductible plans passing the cost of care on... read more →
  • March 3, 2016
  • Jill Berger-Fiffy
  • Management Consulting, Revenue Cycle

Automation of the Revenue Cycle

  Are you optimizing technology and ensuring your revenue cycle is efficient? With rising costs and decreasing revenues, automation is... read more →
  • February 17, 2016
  • Jill Berger-Fiffy
  • Revenue Cycle

The Revenue Cycle after ICD-10

Author: Jill Berger-Fiffy , MHA, FACMPE The planning and implementation of the ICD-10 felt much like a race to the finish. Now in operational mode, it is helpful to begin... read more →
  • November 5, 2015
  • Jill Berger-Fiffy
  • ICD-10, Revenue Cycle

Interim Leader: Tips for Successful Selection and On-Boarding

The evaluation of an interim leader candidate should include meeting the person either face-to-face or via conference call or Skype. Compare the candidate’s skills to those required in the statement... read more →
  • January 16, 2014
  • Jill Berger-Fiffy
  • Strategy & Executive Leadership
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Recent Posts

  • Patient Access: Technology, it’s More Than Just a Telephony System- How Does Your Organization Score?
  • Patient Access- Staffing
  • Consultant Spotlight- Wayne Thompson- Healthcare Executive
  • Patient Access: Partnering with Clinicians is Essential for Success
  • Patient Access Centralization- Far More Complicated than Anticipated

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