Let’s face it, most healthcare organizations today are not replete with useless infrastructure and initiatives that can easily be discarded when resources become more constrained, or when a global pandemic turns everything on its’ ear. The cyclical budget pressures, reimbursement changes, regulatory changes, and market forces over the years have... read more →
Jun
01
May
12
It is highly likely that in contending with the global pandemic, IT and support services leaders took whatever steps were necessary in order to support safe patient care and critical operations. While that is far from over, and those efforts continue, most organizations are determining how to resume a full... read more →
Apr
28
The following Q & A is a follow up to a webinar on this topic. If you'd like to view the webinar go to COVID-19 & Telehealth Related Coding Guideline Webinar Q: Is the modifier 95 and standard POS for all the telehealth codes, plus the most recent update... read more →
Mar
20
As you may have heard CMS has opened the door for broad based telehealth services during the COVID- 19 crisis. This will increase access to care, provide higher compensation than telephone visits, and help keep our patients and providers safe. The new rules are retroactive to March 6, 2020. Undoubtedly... read more →
Mar
20
Over the last 15 years, our mission to put our clients and employees first has enabled us to help your organization improve the delivery of patient care, enhance the patient experience, and drive financial performance. Our client’s successes have inspired us in so many ways. As we continue to monitor... read more →
Mar
16
Today’s patients are tech savvy with an expectation that the healthcare market is as adept at applying technology as other industries with which they interface. Patients also feel more empowered to be self-determining with their care, and no longer blindly go to whichever provider or for whatever services they are... read more →
Mar
11
Cash posting originally was a very data entry-oriented job, but today its nothing like that at all. Most of the world only sees the advances in healthcare from a clinical perspective, but the business side of healthcare is ever changing, and cash posting has not been immune to those changes.... read more →
Sep
18
Dr. Nancy Gagliano & Michelle Taylor Centralizing patient access is the current trend in healthcare. Improve your patient experience by giving them one phone number to access your entire health system. Improve patient access, volume, reduce costs all while meeting rising consumer expectations. However, once an organization starts down... read more →
Sep
10
For a successful patient access center, you must have the right staff and the right number of staff. The right staff involves hiring, training, management, leadership, and retention, supported by solid processes and technology. Determining the right number of staff, must account for numerous factors such as handle time, service... read more →
Aug
21
Wayne Thompson, Executive Consultant Wayne is a former CIO and a seasoned healthcare executive with over three decades of management experience. Wayne’s recent projects include: Vendor selection: leading an evaluation of EHR infrastructure hosting options for a large integrated delivery network. Vendor due diligence: evaluating both on-premise and remote-hosted options... read more →
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