As you may have heard CMS has opened the door for broad based telehealth services during the COVID- 19 crisis. This will increase access to care, provide higher compensation than telephone visits, and help keep our patients and providers safe. The new rules are retroactive to March 6, 2020. Undoubtedly... read more →
Mar
20
Mar
20
Over the last 15 years, our mission to put our clients and employees first has enabled us to help your organization improve the delivery of patient care, enhance the patient experience, and drive financial performance. Our client’s successes have inspired us in so many ways. As we continue to monitor... read more →
Mar
16
Today’s patients are tech savvy with an expectation that the healthcare market is as adept at applying technology as other industries with which they interface. Patients also feel more empowered to be self-determining with their care, and no longer blindly go to whichever provider or for whatever services they are... read more →
Mar
11
Cash posting originally was a very data entry-oriented job, but today its nothing like that at all. Most of the world only sees the advances in healthcare from a clinical perspective, but the business side of healthcare is ever changing, and cash posting has not been immune to those changes.... read more →
Sep
18
Dr. Nancy Gagliano & Michelle Taylor Centralizing patient access is the current trend in healthcare. Improve your patient experience by giving them one phone number to access your entire health system. Improve patient access, volume, reduce costs all while meeting rising consumer expectations. However, once an organization starts down... read more →
Sep
10
For a successful patient access center, you must have the right staff and the right number of staff. The right staff involves hiring, training, management, leadership, and retention, supported by solid processes and technology. Determining the right number of staff, must account for numerous factors such as handle time, service... read more →
Aug
21
Wayne Thompson, Executive Consultant Wayne is a former CIO and a seasoned healthcare executive with over three decades of management experience. Wayne’s recent projects include: Vendor selection: leading an evaluation of EHR infrastructure hosting options for a large integrated delivery network. Vendor due diligence: evaluating both on-premise and remote-hosted options... read more →
Aug
01
Providers and clinical practices are persuaded to transition patient access responsibilities to a central patient access center. This comes with the promise of removing administrative burdens for patient scheduling, registration, and more, thus, the practice can focus solely on delivery of care. Patient access center set-up typically transfers existing patient... read more →
Jul
09
Over the last decade, health care organizations have implemented centralized access centers with the promise of a panacea to improve patient satisfaction, access, volume, revenue, and all that ails ambulatory operations. Numerous articles have espoused the value of this approach. Unfortunately, organizations are struggling with numerous challenges, having underestimated the... read more →
Jul
09
Join our Webinar on Wednesday, August 14th led by Dr. Nancy Gagliano https://attendee.gotowebinar.com/register/6118973923645503244
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