Dr. Nancy Gagliano & Michelle Taylor Centralizing patient access is the current trend in healthcare. Improve your patient experience by giving them one phone number to access your entire health system. Improve patient access, volume, reduce costs all while meeting rising consumer expectations. However, once an organization starts down... read more →
Sep
18
Sep
10
For a successful patient access center, you must have the right staff and the right number of staff. The right staff involves hiring, training, management, leadership, and retention, supported by solid processes and technology. Determining the right number of staff, must account for numerous factors such as handle time, service... read more →
Aug
21
Wayne Thompson, Executive Consultant Wayne is a former CIO and a seasoned healthcare executive with over three decades of management experience. Wayne’s recent projects include: Vendor selection: leading an evaluation of EHR infrastructure hosting options for a large integrated delivery network. Vendor due diligence: evaluating both on-premise and remote-hosted options... read more →
Aug
01
Providers and clinical practices are persuaded to transition patient access responsibilities to a central patient access center. This comes with the promise of removing administrative burdens for patient scheduling, registration, and more, thus, the practice can focus solely on delivery of care. Patient access center set-up typically transfers existing patient... read more →
Jul
09
Over the last decade, health care organizations have implemented centralized access centers with the promise of a panacea to improve patient satisfaction, access, volume, revenue, and all that ails ambulatory operations. Numerous articles have espoused the value of this approach. Unfortunately, organizations are struggling with numerous challenges, having underestimated the... read more →
Jul
09
Join our Webinar on Wednesday, August 14th led by Dr. Nancy Gagliano https://attendee.gotowebinar.com/register/6118973923645503244
Jun
10
A health organization is more than just its EMR. If you have already invested in Business Intelligence tools like SAP Business Objects, Epic has a few new developments to enhance their integration.
May
30
Knowledge is power, especially when knowledge is in the hands of the powerful. In response to regulations and healthcare developments, Epic continues to build and refine it's reporting tools. Knowing the kinds of details C-Suite executives often ask for, Epic has new offerings to answer their questions with limited staff... read more →
May
16
Regardless of whether your organization has been live on Epic for years or has just recently implemented, security tends to be a burning topic. Even with thorough testing, it is difficult to get it right on the first try given the hundreds of security points available for each security class... read more →
May
07
After decades of discussion and pilot projects and ad hoc contracts, Telehealth is finally hitting the mainstream. It has always been a logical delivery mechanism, and it has long been cost-effective for certain applications, but a mixture of market, payment, and legislative forces have moved the ball forward from discussion... read more →
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